Successful Care Inspectorate results in North Lanarkshire

“People were fully involved in planning their care and support and the service had taken account of the importance of matching staff to people, along with the considerations of compatibility and continuity. People and their families were very happy with the support they received and spoke very highly about the service, with many staff having developed meaningful relationships with the people they support. People were enabled to get the most out of their day with options to develop and explore their interests and aspirations. A range of communication techniques were used including technology to ensure that everyone who wished to could communicate their hopes, wishes and preferences."

It was also noted that:

“There was a stable leadership team who had a clear understanding about what was working well and what improvements were needed within the service. Leaders ensured that the outcomes and wishes of people using the service were at the centre of improvements and people benefitted from personal plans that were regularly reviewed, evaluated and updated involving other relevant professionals. Staff training with specific health care conditions had also been facilitated to ensure that staff were up to date with best practice and staff had the necessary skills, training and competence in adult support and protections.”

Our NLCS Cumbernauld team support 17 people, and also welcomed Care Inspectors back in July. The Care Inspectorate report noted that the people we support were respected and listened to; that staff treat everyone with dignity and were respectful when working in others homes and importantly, that the people we support were very happy with the care and support they receive. 

“People were supported to choose the care and support they wanted, based on their assessed needs and outcomes. We heard how people were supported with personal care, trips out, cooking and being generally supported to live as good a life as possible. People and/or their families felt fully involved in all aspects.

Staff were confident in building positive interactions and relationships with people. We heard how Cornerstone spent time to ensure that staff were well matched to the people being supported. Staff we met enjoyed their work and spoke with a genuine fondness of the people they supported.”

Overall, for both NLCS Airdrie and Coatbridge and NLCS Cumbernauld two very positive inspections, with helpful suggestions to build upon going forward.